AI Search Audit
Find out what AI says about your brand and how you can update that information.
The era of Google and traditional SEO is dead.
AI search tools like ChatGPT, Perplexity, and Gemini are everywhere, and more than a quarter of Americans already use them instead of traditional search engines. Their appeal is intuitive: AI tools are simply better than organic search at creating reader-friendly answers to prompts.
Here's the bad news, though: AI chatbots are often wrong. A recent Columbia Journalism Review study found that AI chatbots answered more than 60 percent of queries incorrectly. That's why brands are suddenly so concerned about:
(a) how they appear in AI answers;
(b) what web sources most influence those responses, and;
(c) how they can correct mistakes.
Good News
We help comms teams, companies, and individuals understand and optimize their digital presence, including information surfacing on AI answers, Wikipedia articles, and Google search results.
We can provide your team with a detailed audit of your AI presence, including what users see when they search for you and what websites most influence those results. Then we identify immediate opportunities to update this information and optimize your presence.
We can help with:
Explaining how AI chatbots operate
Assessing answers to relevant brand prompts
Identifying the web sources influencing AI responses
Highlighting opportunities to update this information or create new, AI-friendly content
Packaging together these assessments with your brand's search presence and SEO efforts more broadly
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Absolutely yes. In many cases AI pulls answers from "owned assets"—meaning website and social accounts that you already control. Updating those assets is the easiest possible way to improve your AI presence. We can help you identify these sites and accounts and flag missing or outdated information.
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Yes. SEO techniques can influence AI chatbot answers indirectly by improving the discoverability and relevance of the web content that chatbots draw upon. SEO practices, such as using relevant keywords, meta descriptions, and structured data, increase the likelihood that the chatbot will access and prioritize your site when generating responses.
That said, there are differences between SEO for the web and SEO for AI, in that the former focuses on pushing results up to the first page of search while the latter is more focused on relevance, not user visibility. SEO also tends to focus on websites and social accounts that you own, while a comprehensive AI audit will focus on third-party sites that you may be able to update through coordination with the publisher.
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ChatGPT, Microsoft Copilot, Google Gemini, and Perplexity AI are the leading AI chatbots by market share. Each offers distinct strengths—and distinct shortcomings.
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ChatGPT, the sophisticated chatbot developed by OpenAI, doesn't pull answers from any one source when it's formulating responses to questions. Rather, the program responds to user queries using answer-like language "modeled" on reams and reams of text data. Because Wikipedia is a training source for ChatGPT and so many large-language models, information from Wikipedia is clearly a contributing source to chatbot responses, even though it isn't directly cited.
One key limitation of ChatGPT is that it tends to "hallucinate" answers—meaning making up facts and presenting them as accurate information. The paid version of ChatGPT scans the web when it answers questions and includes citations in its responses. This does improve accuracy, though responses are ultimately only as accurate as the cited sources. We've noted that Wikipedia is one of the most frequent citations, as Wikipedia articles not only provide key factual claims but also a general structure for responses that ChatGPT often mirrors. The free version of ChatGPT does not include real-time web browsing capabilities.
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Perplexity AI is a popular chatbot that combines real-time information retrieval with conversational capabilities. Its key strength lies in simplifying complex queries and providing accurate, well-documented answers, making it especially valuable for research and gathering information.
As with the paid version of ChatGPT, Perplexity frequently cites Wikipedia as a source for key information. We've found that the basic structure of the cited Wikipedia articles—chronology, subheadings, etc—is often repeated in prompt responses.
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Google Gemini is Google's conversational AI, built on the same foundation as Google Bard. Closely integrated with Google's ecosystem, it draws on the company's strengths in search, machine learning, and language processing. Google Gemini most often appears at the top of search results, offering AI-generated "summaries" and "answers."
As with ChatGPT and Perplexity, Wikipedia is a frequently cited source in Gemini responses. Wikipedia. Wikidata, and Wikimedia Commons also power the information users see in the Google knowledge panels that appear to the right of organic search results. -
The rise of AI presents remarkable opportunities, but it also raises important questions about how brands can remain visible and relevant in a rapidly changing digital ecosystem.
One key consideration is how large language models (LLMs) gather their information. Rather than relying solely on traditional SEO tactics, businesses should be asking: Are we showing up in the places these models look to for answers?
This shifts the conversation from simple content creation to strategic content placement. It’s not just about having information available—it’s about making sure that information is accessible where it matters most.
Ultimately, the brands that thrive will be those that pivot from self-promotion to user intent—focusing less on what they want to say and more on what people are actually trying to find out.
Additional Resources
The best way to learn what AI knows about your brand is to book a call with us. You can also check out these additional resources:
Understand how Wikipedia is influencing AI answers and related search results.
Our Wikipedia-focused newsletter also covers the broader AI and search ecosystem.
Our ebook guides you through the tumultuous waters of Wikipedia during a crisis.
You can also check out our blog where we cover niche AI topics in depth.